FREQUENTLY ASKED QUESTIONS

How does it work?

What is Grouponnz by Groupon New Zealand ?
Each day, Grouponnz by Groupon New Zealand features an unbeatable deal on the best stuff to do, see, eat, and buy in your city. By promising businesses a minimum number of customers, we get discounts you won’t find anywhere else. We call it "collective buying power!"

I like todays deal - how do I get it?
Just click "Buy Now" before the offer ends at midnight. If the minimum number of people signs up, we’ll charge your card and send you a link to print your coupon. If not enough people join, no one gets it (and you won’t be charged), so invite your friends to make sure you get the deal! Grouponnz by Groupon New Zealand is also fun to use with parents, grandparents, children, partners, neighbours, teachers, colleagues, school friends and comrades, and men who wear monocles. Work together to live your city for less!

What happens if the deal doesn’t reach its required minimum number of purchasers?
If not enough people sign up, then the deal is cancelled, and you won’t be charged. Better luck next time! So if you really want the deal, be sure to either beg or threaten your friends and family.

Do I need to make use of my deal the same day I buy it?
Quite the contrary, though most coupons have an expiration date.

I bought a deal - how do I use it?
Once you’re charged, you’ll receive an e-mail with a link to sign in and print your voucher. It has redemption instructions and a map right on it! You can also print your coupon through the My Orders tab, accessible by clicking My Account in the top right corner once you are logged in.

Can I buy a Grouponnz by Groupon New Zealand deal as a gift for someone else?
Yes. We communicate with all the businesses that we work with that coupons can be gifted, and unless the fine print specifically states otherwise, gift away!

 

 

My account

I can’t login into my account!
Please note that you can subscribe to our newsletters without creating a Grouponnz account. Therefore, the fact that you receive our emails does not mean you have registered. If your email address is not recognised, you will have to register to purchase a deal.

I can’t remember my password...
The forgotten password link will send an email to your account-holding email address with a link to reset your password, but there can be a short time-lag before you receive this email.

 

My purchase

I haven’t received my voucher!
Your voucher is accessible through the "My Orders" tab, when you click onto "My Account" in the top right corner once you are logged in. Click the printer icon next to the coupon you wish to redeem. Print it and you’re good to go!

Is Grouponnz by Groupon New Zealand safe?
Extremely. Your credit card number is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information stored on our servers.

Can I return a voucher?
Returns are handled on a case-by-case basis. Within the limits of reason, we’ll do what it takes to make you happy. Unless there is something wrong with the purchase, we are generally unable to offer refunds after one week from the purchase date. If you’d like to discuss returning a deal, e-mail http://contact.grouponnz.co.nz.

Under these circumstances, what do you need to process my refund?
Please send an email to http://contact.grouponnz.co.nz including your voucher code and the associated security code, along with the deal’s name and date of purchase.

 

 

Our business partners

If I don’t use the full value of the coupon in one visit, can I use the remainder later?
No. Unless otherwise stated, you do not receive store credit or cash back for whatever you don’t use.

Can I combine my Grouponnz by Groupon New Zealand deal with other offers or specials?
No, if not explicitly stated otherwise in the deal.

What if the business for my grouponnz by Groupon New Zealand deal closes down?
If anything happens that makes it impossible for you to redeem your coupon, we will make sure you get your money back.

How can I get my business on Grouponnz by Groupon New Zealand?
This is really easy! Please contact +44 (0)207 956 2225 or visit http://works.grouponnz.co.nz/get-featured

When are you coming to my city?
Hopefully soon - we’re growing fast. If you’d like to help us launch grouponnz by Groupon New Zealand in your city, feel free to e-mail us.

Where is Grouponnz by Groupon New Zealand based?
Grouponnz by Groupon New Zealand is based in the heart of Sydney. We also have employees in other cities.

Reward credits: how do they work?

Why should I recommend a friend?
The chance of a deal having enough participants increases with every new user that joins Grouponnz by Groupon New Zealand. Therefore you should invite as many of your friends as possible, so that you have the greatest chance of getting your favourite deal! If you already have an account with us every time someone you have recommended buys their first deal, we will reward you with $10!

How can I recommend a friend to Grouponnz by Groupon New Zealand?
There are many opportunities to recommend a friend to Grouponnz by Groupon New Zealand. On every deal you can find a link, which you can use to send invitations to friends using Twitter, Facebook or Email. On your Personal Recommendation Page you can find your personal reference link, which you can post anywhere on the internet to get people to join up. We reserve the right to refuse or withdraw credit when the recommendation function is being abused. If abuse continues, we reserve the right to disable your account completely.

I haven’t received my reward credit!
Your friend needs to create an account for the first time and have purchased their first deal within 72 hours of the referral. Your reward will appear as "delayed": if after seven days the deal they bought has not been cancelled or withdrawn, and your friend’s payment went through successfully, we will credit your account with $10, and your next deal will cost $10 less!

How long is the credit valid for?
Your credit is valid for a whole six months. Keep this in mind!

How can I spend my credit?
You can use your credit on any deal with us, and you redeem it on the payment page. If your credit is worth more than the cost of the deal because you have been recommending lots of friends, then whatever is left over can be redeemed on your next deal, unless it has expired. So be sure to tick the box to use your credit when you checkout.